This Account Has No Reachable Addresses

by Narendra

This Account Has No Reachable Addresses: Several people have said that they can’t use FaceTime because they get an error message that says “This account has no reachable addresses.” When you try to sign in to FaceTime on your Mac, you might see the message “Please sign in to to add one.”

This article is for you if you can’t sign in to FaceTime because of this error.

This guide will help you figure out what’s wrong and how to fix it. Please note that the steps are given in the order they should be done. After you’ve tried each of the steps below, open FaceTime and sign in again to see if the problem is fixed.

Please restart your Mac before you do anything else. Your problem might be fixed by just restarting your Mac.

This Account Has No Reachable Addresses

Update your Mac

Get the most recent version of macOS for your computer. This will make sure that you have the most up-to-date software. FaceTime is part of the macOS software, so when you update macOS, FaceTime will also be updated. Here’s how to check to see if there are any updates and then update your device.

If you have macOS Mojave or a later version: Choose Apple > System Preferences > Software Update from the menu. And if there is a new version, do what the instructions say.
If you have macOS High Sierra or a version before it: Open the App Store app and click Updates on your Mac.

System status

Check if the FaceTime service is down by going to Apple’s System Status page (direct link). I, too, had this happen. Some Apple services were down, which is why I couldn’t sign in.

Apple may do maintenance or run updates on a regular basis. Some of these may cause problems with services like FaceTime or Apple ID for a short time.

If this is the case, you can’t do much except wait. This will be fixed by Apple.

Can you sign in at

Go to the Apple ID website and make sure you can sign in, as the error message says. Also, make sure you have an email address listed under the section “Reachable at” on the Apple ID website. Here are the steps to take:

  1. Open Safari on your Mac and go to (If you can’t sign in, check the System Status page first. If there aren’t any problems, you may need to find your Apple ID or reset your password.
  2. Use your Apple ID and password to sign in.
  3. Find “Reachable at” in the Account area. Do you see the email address for your Apple ID? If not, click the button that says Edit. After that, click Add More. Follow the instructions on the screen.

Date and time

Please make sure that your Mac’s date and time are set right for your time zone. How to do it:

  1. Click the Apple menu, which is in the top-left corner of the screen, on your Mac.
  2. Choose System Preferences and then Date & Time.
  3. Click the tab for Date & Time.
  4. If the date and time are wrong, you should change them. Checking the box next to “Set date and time automatically” may be a good idea. You might have to click the lock icon to make changes or unlock the page.

Has your Apple ID been changed?

You can change the email address or password for your Apple ID. Has it been a while since you changed your Apple ID email or password? If this is the case, try these steps:

  1. FaceTime has to be open on your Mac.
  2. Go to FaceTime > Preferences in the menu bar at the top of the screen.
  3. Check to see if you are signed out. If you are, enter your new Apple ID and password. If you are still signed in, click Sign Out and then sign back in with your new Apple ID or password.


Try resetting the NVRAM or PRAM on your Mac. This is an easy thing to do. How to do it:

  1. Put your Mac to sleep.
  2. Find the Option, Command, P, and R keys, but don’t press them yet.
  3. Start your Mac up. And press and hold these four keys right away.
  4. For 20 seconds, keep holding the keys down.
  5. Then set the keys free. Your Mac will seem to start up again.