Several users have been reporting that the Error Code S7701-1003 on Netflix. This issue might occur with several reasons. But not worry, here in this article we have lined up the all the working solution to fix the Error Code S7701-1003 on Netflix. So no further ado let’s begin.
Most of the time, the error happens on the Mozilla Firefox browser. But this error code could be caused by a number of different things. The Netflix Error Code S7701-1003 could happen if you use private browsing mode, if there’s a problem with your Widevine Content Decryption Module, or if your browser is out of date.
Table of Contents
How to Fix Error Code S7701-1003 on Netflix
Change your Firefox browser.
The error can be fixed by making sure the browser is up-to-date. If you use a Mac, make sure you have Mac OSX 10.10 or higher before you update. It won’t work with the older version. Updates for Windows work with Windows 10 and higher.
- Tap the Firefox name on the screen to open the Firefox browser.
- Click the button that says “About Firefox.”
- After that, click Update Now.
- After the update, turn the device back on and open Netflix.
Firefox: Turn on DRM content
- You need to click the Menu icon and then choose Preferences.
- Go to the section called Files and Applications.
- Find the option to Play DRM Content and check it. If it’s checked already, uncheck it and check it again.
- Go to the Menu and click on Options.
- Go to General or Content.
- Find the DRM Content. If the box isn’t checked, click on it to turn it on.
- Turn off “private browsing”
If you use Firefox’s private or incognito window to stream Netflix, you’ll get Netflix Error Code S7701-1003. Since Netflix needs cookies to work well, Firefox won’t store the cookies when the private or incognito mode is on. So, turn off private browsing and try to watch Netflix in the regular tab.
Start up Firefox Browser again
You can try to fix the error by closing the Firefox browser and opening it again. Just log out of the Netflix app and shut down Firefox. Wait a few minutes, then start the Firefox browser. Check out any of the videos you can stream on Netflix’s website. If you still get the error, try other ways to do things.
- To open the Menu, click the icon with three lines.
- Choose an option.
- Select Privacy and Security.
- Select Remember history in the History section.
- Close this window and open Netflix.
- Tap the icon with three lines.
- Click on Preferences, then Privacy & Security.
- Click on Firefox Will after you find History.
- Then, click on the option to Remember History.
- Close the tab and try to open Netflix again to see if the problem is fixed.
Put back on Firefox Browser
If your Firefox browser installation is broken, you may get the Netflix Error Code S7701-1003 when you try to stream a video. So, it’s best to delete Firefox from the device and reinstall it.
- Change the way Firefox protects content
- Choose the “Menu” icon in the top left corner of the screen.
- Click on “Add-ons” and then click on “Plugins.”
- Tap on Widevine Content Decryption Module Provided by Inc., and then update.
- After that, you can try to use Netflix again.
Change your browser or call the Netflix Help Center.
If none of the steps above work, try using a different web browser or call the Netflix help center. They will give the answer that is needed.
FAQ: Error Code S7701-1003 on Netflix
How do I fix Netflix error code 1003?
It usually means that your Netflix app is out of date or that information stored on your device needs to be updated.
Open Settings and search for “update.”
Look for System update or Software update.
Check for and install any updates that are available.
Try Netflix once more.
How do I update Netflix’s Widevine module for decrypting content?
It will be in the Firefox browser’s Plug-ins tab. The Chrome browser’s chrome:/components window is where you can find the module.
Does Firefox no longer work with Netflix?
Yes, Netflix won’t work on versions of Firefox that you make yourself. Go to the Mozilla website to get the official version.